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Refund policy

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Refund policy
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1. DEFINITIONS

In this Refund Policy, the following terms have the following meanings:

CEO means the Chief Executive Officer of ECOM Capital;

Client means you, or the user of the services provided by the Company; 

Client Services Agreement means that agreement between the Company and the Client which outlines the services provided by the Company to the Client; 

Coaching Team means the team appointed by ECOM Capital; 

Company means ECOM Capital;

Commencement Date means the date of execution of the Client Services Agreement between the Client and the Company; 

Ecommerce Accelerator Training Program means that training program in relation to the provision of ecommerce services by the Company; and 

Ecommerce Accelerator Mastermind Program means that advanced training program in relation to the provision of ecommerce services provided by the Company.

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2. REFUND POLICY (ECOMMERCE ACCELERATOR TRAINING PROGRAM)

2.1 The sale of all digital products and services, including the Ecommerce Accelerator Training Program, are final and cannot be refunded or exchanged once provided to the Client, except in accordance with clause  

2.2 The Client is entitled to a full refund if the following conditions are met:

  • The Client has paid in full any and all monies due and payable to the Company, including whereby any payment arrangements or payment plans have been arranged; and
  • The Client has completed the entirety of the Ecommerce Accelerator Training Program within sixty (60) days of the Commencement Date; and
  • The Client has complied with the requirements of the Ecommerce Accelerator Training Program, including but not limited to, attending a minimum of two (2) coaching sessions with the Company per week; and
  • The Client has spent no less than thirty-three ($33.00) per day on Facebook advertising strategies, as specified in the Ecommerce Accelerator Program for a total of ninety (90) days, or otherwise specified by the Company; and
  • If the Company has built the Client’s Shopify store and the Client has accepted ownership of that Shopify store within sixty (60) days of the Commencement Date; and
  • The Client has not generated at least ten thousand dollars ($10,000.00) in sales since the Commencement Date.

2.3 For the avoidance of doubt, subject to Clause 2.4, if the Client has satisfied all of the conditions outlined in Clause 2.2 of this refund policy, the Company must provide the Client a full refund for the Ecommerce Accelerator Training Program.

2.4 As a condition for issuing any refund or executing any buy-back under this policy, the Client must maintain evidence of adherence to all specified conditions, including proof of advertising spend, attendance at coaching sessions, and any other required activities. The Company reserves the right to request this documentation as a prerequisite for issuing a refund or executing the buy-back.

2.5 If the Company identifies any non-compliance with the refund/buy-back conditions, it will notify the Client in writing, specifying the required actions to regain eligibility. The Client shall have a grace period of fourteen (14) days from the date of notification to address and correct these issues.

2.6 In the event of a disagreement regarding eligibility for a refund or buy-back, the Company will, at its sole discretion, review the Client’s compliance with the conditions specified in this policy. The Company will act reasonably in determining eligibility based on available documentation and compliance with stated requirements.

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3. REFUND POLICY BUY-BACK (ECOMMERCE ACCELERATOR MASTERMNID PROGRAM)

3.1 The parties acknowledge and agree the Ecommerce Accelerator Mastermind Program is a program provided by the Company, which is intended to be completed by the Client within a period of twelve (12) months.

3.2 Notwithstanding Clause 3.1 of this refund policy, the parties acknowledge that, subject to the Client Services Agreement between the parties, the Ecommerce Accelerator Mastermind Program may be provided in a timeframe shorter than twelve (12) months.

3.3 The Client acknowledges that, by participating and investing in the Ecommerce Accelerator Mastermind Program, the Client is investing in an eCommerce business, which may yield unexpected, volatile or rapidly changing results.

3.4 The Company agrees to purchase the store and assets built by the Company on behalf of the Client via the Ecommerce Accelerator Mastermind Program only following twelve (12) months from the Commencement Date, subject to the Client satisfying those conditions specified in Clause 3.5.

3.5 The Client may sell its store and assets to the Company, in accordance with Clause 3.4 above, if the following conditions are met:

  • The Client has completed the Ecommerce Accelerator Training Program within the first one-hundred and twenty (120) days; and
  • The Client has adhered to the instructions of the Company in relation to the criteria of product selection and the products sold by the Client have been approved by the Coaching Team; and
  • The Client has accepted access to the store built by the Company within ninety (90) days of the Commencement Date; and
  • The Client has sourced advertising and content for their Ecommerce store in accordance with recommendations and instructions provided by the Company; and
  • The Client has complied with those practices and procedures specified by the Company in relation to advertising and content generation; and
  • The Client has used those methods specified in the Ecommerce Accelerator Training Program to track all marketing and advertising from the Commencement Date; and
  • The Client has attended at least one (1) coaching call per week with the Company or Coaching Team during the Ecommerce Accelerator Mastermind Program, or otherwise in accordance with the recommendations of the Company; and
  • The Client has attended at least two (2) live events, hosted by the Company or Coaching Team, during the Ecommerce Accelerator Mastermind Program; and
  • The Client has attended every scheduled one-on-one coaching call with their appointed coach, or otherwise in accordance with the Company’s instructions; and
  • The Client has attended every quarterly business review with a representative of the Company; and
  • The Client has complied with all reasonable directions and instructions provided by the Company and Coaching Team in relation to the Shopify store; and
  • The Client has taken all reasonable steps to resolve any issues in relation to their store or the Ecommerce Accelerator Mastermind Program by first consulting their appointed coach, by secondly consulting the group or community and, as a last resort, discussing the issues with the CEO of the Company at scheduled quarterly meetings; and
  • The Client has agreed to invest in those marketing channels recommended by the Company; and
  • The Client agrees to invest a minimum of thirty (30) percent of their predicted revenue into marketing, as directed by the Company or Coaching Team, to generate expected returns.

3.6 For the avoidance of doubt, subject to Clause 3.7, if the Client has satisfied all of the conditions outlined in Clause 3.5 of this refund policy, the Company must purchase the store and assets provided to the Client in accordance with the Ecommerce Accelerator Mastermind Program.

3.7 As a condition for issuing any refund or executing any buy-back under this policy, the Client must maintain evidence of adherence to all specified conditions, including proof of advertising spend, attendance at coaching sessions, and any other required activities. The Company reserves the right to request this documentation as a prerequisite for issuing a refund or executing the buy-back.

3.8 If the Company identifies any non-compliance with the refund/buy-back conditions, it will notify the Client in writing, specifying the required actions to regain eligibility. The Client shall have fourteen (14) days from the date of notification to address and correct these issues to remain eligible for the refund or buy-back, subject to the Company’s reasonable discretion.

3.9 In the event of a disagreement regarding eligibility for a refund or buy-back, the Company will, at its sole discretion, review the Client’s compliance with the conditions specified in this policy. The Company will act reasonably in determining eligibility based on available documentation and compliance with stated requirements.